Terms & Conditions

This web site is owned and operated by Tradeworks Ltd who are completely dedicated to your total satisfaction. 

If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below. 

Our Contact details: 


Unit 6 Park Court

Ninth Ave



Tyne and Wear

NE11 0EH

Phone: 0191 4871292

Email: websales@trade-works.co.uk

My VAT Registration Number 916120164

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

For international orders please place your order and your card company will convert the transaction into your own currency.

We accept most credit and debit cards as well as PayPal. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, fax or by post.

If you have made a mistake in your order and cannot correct it in the shopping basket, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Terms of Trading

1 Price

1.1 The price quoted excludes VAT (unless otherwise stated). VAT will be charged at the rate applying at the time of delivery.

1.2 Our quotations lapse after 30 days (unless otherwise stated).

1.3 The price quoted excludes delivery (unless otherwise stated).

1.4 Unless otherwise stated, the price quoted is an illustrative estimate only and the price charged will be our price current at the time of delivery.

1.5 Rates of tax and duties on the goods will be those applying at the time of delivery.

1.6 At any time before delivery we may adjust the price to reflect any increase in our costs of supplying the goods.

2 Delivery

2.1 Any times or dates we may give for delivery are estimates only (unless you pay an agreed charge for guaranteed delivery by a certain time).

2.2 If we fail to deliver within a reasonable time, you may (by informing us in writing) cancel the contract, however: 

2.2.1 you may not cancel if we receive your notice after the goods have been dispatched; and

2.2.2 if you cancel the contract, you can have no further claim against us under that contract.

2.3 If you accept delivery of the goods after an estimated delivery time, it will be on the basis that you have no claim against us for delay (including indirect or consequential loss, or increase in the price of the goods).

2.4 If delivery of the goods is made after a guaranteed delivery time you may not reject the goods. Our liability to you for delay will be limited to:

2.4.1 refunding the charge for guaranteed delivery; or

2.4.2 assigning to you the benefit of any claim we may have against our carrier.

2.5 We may deliver the goods in instalments. Each instalment is treated as a separate contract.

3 Delivery and safety

3.1 We may decline to deliver if:

3.1.1 we believe that it would be unsafe, unlawful or unreasonably difficult to do so; or 

3.1.2 the premises (or the access to them) are unsuitable for our vehicle.

4 Risk

4.1 The goods are at your risk from the time of delivery.

4.2 Delivery takes place either:

4.2.1 at our premises (or our manufacturer's premises)(if you are collecting them or arranging carriage); or

4.2.2 at your premises (if we are arranging carriage).

4.3 You must inspect the goods on delivery. If any goods are damaged (or not delivered), you must write to tell us within five working days of delivery (or the expected delivery time). You must give us (and any carrier) a fair chance to inspect the damaged goods.

5 Payment terms

5.1 You are to pay us in cash or otherwise in cleared funds on delivery, unless you have an approved credit account.

5.2 If you have an approved credit account, payment is due no later than 30 days after the date of our invoice unless otherwise agreed in writing.

5.3 We may accept payment by other methods (such as credit/debit cards), but a charge may apply.

5.4 If you fail to pay us in full on the due date:

5.4.1 we may suspend or cancel future deliveries;

5.4.2 we may cancel any discount offered to you;

5.4.3 you must pay us interest at the rate set under s.6 of the Late Payment of Commercial Debts (Interest) Act 1998a calculated (on a daily basis) from the date of our invoice until payment;b compounded on the first day of each month; andc before and after any judgment (unless a court orders otherwise);

5.4.4 we may claim fixed sum compensation from you under s.5A of that Act to cover our credit control overhead costs; and

5.4.5 we may recover (under clause 5.8) the cost of taking legal action to make you pay.

5.5 If you have an approved credit account, we may withdraw it or reduce your credit limit or bring forward your due date for payment. We may do any of those at any time without notice.

5.6 You do not have the right to set off any money you may claim from us against anything you may owe us.

5.7 While you owe money to us, we have a lien on any of your property in our possession.

5.8 You are to indemnify us in full and hold us harmless from all expenses and liabilities we may incur (directly or indirectly including financing costs and including legal costs on a full indemnity basis) following any breach by you of any of your obligations under these terms.

6 Title

6.1 Until you pay all debts you may owe us: 

6.1 1 all goods supplied by us remain our property;

6.1.2 you must store them so that they are clearly identifiable as our property;

6.1.3 you must insure them (against the risks for which a prudent owner would insure them) and hold the policy on trust for us;

6.1.4 you may use those goods and sell them in the ordinary course of your business, but not if:a. we revoke that right (by informing you in writing); orb. you become insolvent.

6.2 You must inform us (in writing) immediately if you become insolvent.

6.3 If your right to use and sell the goods ends you must allow us to remove the goods.

6.4 We have your permission to enter any premises where the goods may be stored:

6.4.1 at any time, to inspect them; and

6.4.2 after your right to use and sell them has ended, to remove them, using reasonable force if necessary.

6.5 Despite our retention of title to the goods, we have the right to take legal proceedings to recover the price of goods supplied should you not pay us by the due date.

6.6 You are not our agent. You have no authority to make any contract on our behalf or in our name.

7 Warranties

7.1 We warrant that the goods:

7.1.1 Comply with their description on our delivery note; and (as long as you comply with clause 7.3)

7.1.2 are free from material defect at the time of delivery and (unless we tell you that they are subject to a limited warranty) will remain so for 12 months from that time.

7.2 We give no other warranty (and exclude any warranty, term or condition that would otherwise be implied) as to the quality of the goods or their fitness for any purpose.

7.3 If you believe that we have delivered goods which are defective in materials or workmanship, you must:

7.3.1 Inform us (in writing), with full details, as soon as possible; and

7.3.2 Allow us to investigate (we may need access to your premises and product samples). 

7.4 If the goods are found to be defective in material or workmanship (following our investigations, and you have complied with those conditions (in clause 7.3) in full, we will (at our option) replace the goods or refund the price.

7.5 We are not liable for any other loss or damage (including indirect or consequential loss, financial loss, loss of profits or loss of use) arising from the contract or the supply of goods or their use, even if we are negligent.

7.6 Our total liability to you (from one single cause) for damage to property caused by our negligence is limited to £2,000,000.

7.7 For all other liabilities not referred to elsewhere in these terms our liability is limited in damages to the price of the goods.

7.8 Nothing in these terms restricts or limits our liability for death or personal injury resulting from negligence.

8 Specification

8.1 If we prepare the goods in accordance with your specifications or instructions:

8.1.1 you must ensure that the specifications or instructions are accurate. 

8.1.2 you must ensure that goods prepared in accordance with those specifications or instructions will be fit for the purpose for which you intend to use them.

8.2 We reserve the right to make any changes in the specifications of our goods which are necessary to ensure they conform with any applicable safety or other statutory requirements.

8.3 We also reserve the right to make without notice any minor modifications in our specifications we think necessary or desirable.

9 Return of goods

9.1 Any unwanted products can be returned within 28 days of delivery.

9.1.1 If you have ordered by telephone or internet, under the Distance Selling Regulations, you have a statutory right to cancel your order and receive a full refund for any home delivery item (excluding those ordered in-store). This does not apply to items personalised or made to your specification; audio/video recordings or software that you have unsealed; items that due to their nature cannot be returned; perishable goods (e.g. food, flowers and periodicals/magazines).

9.2 To arrange a return contact our customer service team on 0191 487 1292 or email websales@trade-works.co.uk. Please ensure that you provide your order number.

9.2.1 Our customer service team will provide you with a returns number and a returns form which must be completed. You can download our returns form from the bottom of this page.

9.2.2 Items should be returned unused, in a saleable condition, with their original packaging and with all component parts and any promotional items received. You should also include your invoice and returns form.

9.2.3 If we are informed within 7 days of delivery you are entitled to a refund of the price of the product. Once you have informed us of your decision to return goods, you have 7 days to do so at your own expense. If we find that the product has not been returned to us in fully re-saleable condition, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount. If we are informed after 7 days of delivery you will be charged a 20% restocking fee. Once you have informed us of your decision to return goods, you have 28 days from delivery to do so at your own expense. You cannot return unwanted items after 28 days of delivery.

9.2.4 If these criteria are not met we will return the item to you. If it is returned in A1 - new condition there will not be a problem with a refund. All monies paid are refunded via the payment method you have used. The buyer is responsible for all return shipping costs (we recommend using a courier or recorded delivery as you will need proof of posting if we do not receive the item back in the post). 

9.2.5 If you have an Internet order query, please Email Customer services or call us on 0191 487 1292. (For security and training purposes, telephone calls may be recorded or monitored). These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future. None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforce ability of the remainder.

10 Export terms

10.1 Where the goods are supplied by us to you by way of export from the United Kingdom Clause 10 of these terms applies (except to the extent that it is inconsistent with any written agreement between us).

10.2 The 'Incoterms' of the International Chamber of Commerce which are in force at the time when the contract is made apply to exports, but these terms prevail to the extent that there is any inconsistency.

10.3 Unless otherwise agreed, the goods are supplied ex works our premises.

10.4 Where the goods are to be sent by us to you by a route including sea transport we are under no obligation to give a notice under section 32(3) of the Sale of Goods Act 1979.

10.5 You are responsible for arranging testing and inspection of the goods at our premises before shipment (unless otherwise agreed). We are not liable for any defect in the goods which would be apparent on inspection unless a claim is made before shipment. We are not liable for any damage during transit.

10.6 We are not liable for death or personal injury arising from the use of the goods delivered in the territory of another State (within the meaning of s.26 (3) (b) Unfair Contract Terms Act 1977).

11 Cancellation

11.1 If the order is cancelled (for any reason) you are then to pay us for all stock (finished or unfinished) that we may then hold (or to which we are committed) for the order.

11.2 We may suspend or cancel the order, by written notice if:

11.2.1 You fail to pay us any money when due (under the order or otherwise);

11.2.2 You become insolvent;

11.2.3 You fail to honour your obligations under these terms.

11.3 You may not cancel the order unless we agree in writing (and clauses 2.2.2 and 11.1 then apply).

12 Waiver and variations

12.1 Any waiver or variation of these terms is binding in honour only unless:

12.1.1 Made (or recorded) in writing;

12.1.2 Signed on behalf of each party; and

12.1.3 Expressly stating an intention to vary these terms.

12.2 All orders that you place with us will be on these terms (or any that we may issue to replace them). By placing an order with us, you are expressly waiving any printed terms you may have to the extent that they are inconsistent with our terms.

13 Force majeure

13.1 If we are unable to perform our obligations to you (or able to perform them only at unreasonable cost) because of circumstances beyond our control, we may cancel or suspend any of our obligations to you, without liability.

13.2 Examples of those circumstances include act of God, accident, explosion, fire, flood, transport delays, strikes and other industrial disputes and difficulty in obtaining supplies.

14 General

14.1 English law is applicable to any contract made under these terms. The English and Welsh courts have non-exclusive jurisdiction.

14.2 If you are more than one person, each of you has joint and several obligations under these terms.

14.3 If any of these terms are unenforceable as drafted:

14.3.1 It will not affect the enforceability of any other of these terms; and

14.3.2 If it would be enforceable if amended, it will be treated as so amended.

14.4 We may treat you as insolvent if:

14.4.1 You are unable to pay your debts as they fall due; or

14.4.2 You (or any item of your property) become the subject of:a. any formal insolvency procedure (examples of which include receivership, liquidation, administration, voluntary arrangements (including a moratorium) or bankruptcy); b. any application or proposal for any formal insolvency procedure; orc. Any application, procedure or proposal overseas with similar effect or purpose.

14.5 All brochures, catalogues and other promotional materials are to be treated as illustrative only. Their contents form no part of any contract between us and you should not rely on them in entering into any contract with us.

14.6 Any notice by either of us which is to be served under these terms may be served by leaving it at or by delivering it to (by first class post or by fax) the other's registered office or principal place of business. All such notices must be signed.

14.7 No contract will create any right enforceable (by virtue of the Contracts (Rights of Third Parties) Act 1999) by any person not identified as the buyer or seller.

14.8 The only statements upon which you may rely in making the contract with us, are those made in writing by someone who is our authorised representative and either:

14.8.1 Contained in our estimate (or any covering letter) and not withdrawn before the contract is made; or

14.8.2 Which expressly state that you may rely on them when entering into the contract.

14.9 Nothing in these terms affects or limits our liability for fraudulent misrepresentation.